Cancellation & Refund Policy
The Arabic version of these documents is the primary, legally prevailing and binding version in accordance with the laws of the Kingdom of Saudi Arabia. In case of any conflict or discrepancy between this English translation and the Arabic text, the Arabic text shall prevail.
Given the bespoke nature of technical services and software engineering solutions executed by Toura Business Est. ("Taur")—which constitute customized digital assets engineered specifically according to individual client technical specifications (Bespoke / Custom Development)—the Cancellation and Refund Policy is governed by the following strict provisions:
Clause 1: Finality of Payments (Strictly Non-Refundable)
- All fees, advance payments, milestone deposits, programming, and design fees paid to Toura Business Est. are entirely and strictly non-refundable and non-cancellable under any circumstances.
- Upon executing a payment (partial or full), settling an advance deposit, or upon the issuance of an invoice and subsequent allocation of engineering resources, server infrastructure, or development hours, the Client's right to request a refund or cancellation is irrevocably extinguished.
- Both parties expressly agree that this clause strictly conforms to the statutory exemptions provided under the Executive Regulations of the Saudi E-Commerce Law and the Civil Transactions Law governing customized, bespoke goods and tailored digital development services.
Clause 2: Simplified Final Invoices
- Invoices issued by the Establishment are simplified, final, non-tax invoices that cannot be revoked, altered, or refunded retrospectively once issued and processed.
- All financial values are calculated in Saudi Riyals and Halalas (100 Halalas = 1 SAR) and synchronized with Riyadh time (AST).
- Any delay or failure by the Client in providing necessary data, assets, feedback, or approvals shall not constitute grounds for payment refund or timeline compensation; the Client bears sole responsibility for such delays.
Clause 3: Sole Discretionary Exception
The sole and exclusive exception where a partial refund may be evaluated is strictly and exclusively when Toura Business Est. acknowledges, in writing and at its sole, unilateral discretion, its technical inability to complete the project due to extraordinary circumstances, without any default, delay, or breach attributable to the Client. In such a remote event, the Establishment will assess the value of completed milestones, deduct incurred hours and technical infrastructure overheads, and process any remaining balance solely through official banking channels determined by the Establishment.
Clause 4: Governing Jurisdiction
The settlement of any payment or deposit by the Client constitutes full, informed legal consent to this Non-Refundable Policy. Any legal dispute or claims related hereto shall be subject exclusively to the jurisdiction of the Competent Courts in the City of Arar, Kingdom of Saudi Arabia.